Publication scheme
The aim of the Publication Scheme is to set out the classes of information we make available to the public in accordance with the Freedom of Information Act and the related recommendations of the Information Commissioner’s Office.
Introduction
The Freedom of Information Act 2000 (FOIA) gives a general right of access to all types of recorded information held by National Highways.
The FOIA places a number of obligations on us including the need to create and maintain a Publication Scheme. Our Scheme is based upon the Information Commissioners' Office (ICO) Model Publication Scheme as defined for wholly publicly owned companies.
If you can't find what you want through this scheme, or otherwise on our website, you may wish to submit an information request to us and we'll handle it under the provisions of the FOIA or the Environmental Information Regulations 2004 (EIR).
Charging for access to our information
We don't charge for responding to information requests within the ‘Appropriate Limit’ as defined by the FOIA Fees Legislation. This means that no fees will be charged unless the staff costs of collecting and preparing the information for release exceeds the compliance limit of £450 (or 18 hours work).
If we estimate that the costs of providing the information requested will exceed this limit we're not obliged to provide the information. However, we do advise you of the reason for the refusal, and provide advice on how to narrow down the scope of the request.
1 Who we are and what we do
Roles and responsibilities
We're the government company charged with operating, maintaining and improving England's motorways and major A roads.
Find out more about us and what we do
View our Companies House listing
View a map of the roads we're responsible for, known at the Strategic Road Network
Find a road project in your region
Customer Services Plan 2024-25
Our work goes beyond the management, development and maintenance of the strategic road network. For example, we have a major stake in innovations such as Digital Roads that are critical if we're to meet the challenges of climate change, carbon reduction and biodiversity.
Since 2013 we've also been responsible for maintaining historic railway structures across England, Scotland and Wales on behalf of the Department for Transport. This is known as the Historical Railways Estate.
Articles of association
Find our articles of association via Companies House.
The Board
Details of all our Board members
Information on our corporate governance boards, for example attendance and topics discussed, can be found on pages 90-101 of our Annual Report and Accounts.
Board declarations of interest, expenses, gifts and hospitality
Declarations of interest for non-executive members of the Board - 2024
Expenses register (executive and non-executive members) 2023-24 Q3
Expenses register (executive and non-executive members) 2023-24 Q4
Board and Executive gifts and hospitality declarations 2022-23
Organisational structure
Our divisions:
- Chief Executive's Office
- Customer, Strategy and Communications
- Digital Services
- Finance and Business Services
- Human Resources
- Legal Services
- Lower Thames Crossing
- Major Projects
- Regional Operations
- Safety, Engineering and Standards
Our operational regions and current major projects
This section of our careers site explains some of our professional departments.
Locations and contact details
Our registered office address is Company Secretary, Bridge House, 1 Walnut Tree Close, Guildford, Surrey, GU1 4LZ.
Contact details and opening times for our main offices
Gender pay gap reporting
2 What we spend and how we spend it
Annual reports and accounts
Our annual report and accounts including our financial statements for 2023
Our annual report and accounts including our financial statements for 2022
Expenditure
In the financial year ending 31/3/23 we incurred a total expenditure of around £2.5 billion.
Statement of net expenditure 2022-23
Financial audit reports
Staff pay and grading structure
Remuneration of our Executive and Non-Executive Directors
Pay multiples including median remuneration
| Pay band | Minimum £ | Maximum £ |
|---|---|---|
| PB1 - PB2 | 22,095 | 25,090 |
| PB3 | 28,190 | 29,890 |
| PB4 | 33,800 | 37,030 |
| PB5 | 36,720 | 41,180 |
| PB6 | 44,260 | 49,630 |
| PB7 | 52,100 | 61,060 |
| PB8 | 64,350 | 75,430 |
| TM1 | 26,710 | 27,810 |
| TM2 | 33,260 | 36,950 |
| TM3 | 47,680 | 55,900 |
Note: The pay-band amounts should be understood as indicative only. While we are committed to regularly updating the information published under our Publication Scheme the amounts listed are time sensitive and subject to alteration. Therefore, those published here are not guaranteed to reflect the latest changes.
Staff and board members' expenses
Capital programme (major plans)
View our major projects
Procurement and tender procedures and reports
Our procurement process and how to become a supplier
List of contracts awarded and their value (over £25,000)
Contracts Finder lets you search for information about contracts worth over £12,000 (including VAT) with the government and its agencies.
Our Contracts Pipeline Datasheet details our planned, current and completed procurement activity including contract value and is updated regularly.
3 What our priorities are and how we are doing
Our strategic objectives and business plans
Our vision for the Strategic Road Network up to 2050 is set out in our Connecting the Country report.
Our Delivery Plan provides the detail of specific funding, activities and projects we'll deliver for everyone over the five-year period.
Customer Services Plan 2024-25
Net Zero Highways - our 2023, 2040, 2050 plan
Environmental Sustainability Strategy
Task Force on Climate-related Financial Disclosures Report 2023
Digital, Data and Technology Strategy 2023-25
Delivering Social Value Annual Report 2023
Water Quality Plan 2030: Mitigating high risk outfalls and soakaways
Operational Technology Strategy
Road Investment Strategies: RIS2 and RIS3
Our Route Strategies Initial Overview Reports are one of the key steps of initial research in the development of the Road Investment Strategy (RIS).
Road Investment Strategy (RIS2) for 2020-25
Our Strategic Business Plan 2020-25 sets out our response to the Road Investment Strategy (RIS2)
Route Strategies - Analysis to inform the third Road Investment Strategy (RIS3)
Our reports
Annual Report and Accounts including Financial Statements 2024
Annual Report and Accounts including Financial Statements 2023
Annual Benchmarking Report 2022-23
Efficiency Report Year 3 2022-23
Performance Report to Parliament for 2022-23
Response to Office of Rail and Road Assessment of Safety Performance
View a selection of our most recent corporate reports and publications
Office of Rail and Road (ORR) investigations and reports
National Highways response to ORR investigation
ORR assessment of National Highways Performance 2024
Smart motorways reporting
Smart Motorways Third Year Progress Report
Before vs after safety analysis
Response to BBC Panorama’s ‘Smart Motorways: When technology fails’
Stopped vehicle detection update
Customer surveys
The Strategic Roads User Survey (SRUS) has been developed by Transport Focus (Britain’s independent watchdog for transport users), so that we can measure our customers’ experiences effectively. It is our key performance indicator for road user satisfaction.
Publications relevant to the surveys can be found on the Transport Focus website, for instance the SRUS 2022/23 Summary Report.
Impact assessments
Health and safety
Our safety vision is that “no one should be killed or seriously injured on our network”; the work of the Safety Risk Requirements Team directly supports this vision through the provision of the GG 104 decision making framework. Read our requirements for a safety risk assessment.
Equality, diversity and inclusion
Equality and diversity are key components of our decision-making processes. We undertake equality impact screening and assessments when we change or introduce new policies, practices, guidance or organise events. Get information relating to Equality impact assessments.
4. Our policies and procedures
Equality diversity and inclusion
Anti-slavery and human trafficking statement
Claims against National Highways (Red claims) policy
National Highways claims for damage to the road network (Green claims) recovery policy
HR relevant policies
Managing misconduct (disciplinary)
Records management, personal data and access to information policies
Privacy notices
We publish privacy notices about what personal data we use, the way we use it, our purposes, and our legal basis for this. Our privacy notices also tell data subjects (those whose information we hold) about their rights and how to exercise them.
Freedom of information
As a public authority, we're fully committed to meeting our transparency obligations as established by the Freedom of Information Act (FOIA) 2000, and the Environmental Information Regulations (EIR) 2004.
Disclosure log of recently released responses to FOIA/EIR requests
You can make a freedom of information request here.
Our FOI/EIR complaints process
To make a complaint about this publication scheme, email: foiadvice@nationalhighways.co.uk
Information rights mission statement
In addition to responding to and publishing information requested from members of the public, we're also committed to proactive transparency. Our information rights strategy includes progressively and proactively publishing more and better information on our webpages to serve the public interest.
Read our information rights mission statement here.
Data protection policy
If you're our Data Subject (someone we hold information about and can identify as an individual) then you have privacy rights which are enshrined in law. This includes the right to request access to the data we hold about you, and information about why we're holding it and what we're doing with it, our legal basis for doing this, and how long we retain it for.
If you have questions or concerns about your own personal data which may be held by us, and/or your privacy rights, please contact: DPAdvice@nationalhighways.co.uk
Highways standards
Information on standards for the design, construction and maintenance of highways in the UK.
5. Lists and registers
List of main contractors or suppliers
Find out more about our procurement process and how to become a supplier.
Suppliers that have been successful in the procurement process and are working directly with us can be identified in a number of ways:
- Contracts finder website
- New Civil Engineer, Construction News, Construction Enquirer or similar journals for schemes that have been recently awarded
- Contacting our supply chain team
Disclosure log
Our disclosure log of recently released responses to FOIA/EIR requests.
Register of interests
Our Declarations of Interest for Non-Executive Members of the Board.
Register of gifts and hospitality
Our Board and Executive gifts and hospitality register.
CCTV
Information in relation to our traffic cameras and CCTV services, including how to request CCTV footage.
6. Open data and datasets
Our open data site enables open access to the definitive source of our geographical datasets.
Our geo-spatial data is published in compliance with the INSPIRE regulations.
Traffic England is a free website available to the public 24 hours a day, 7 days a week, 365 days a year. It displays the status of what’s happening on our motorways and major A-roads in England.
WebTRIS is our web-based traffic information service, which enables customers to access historic traffic data derived from sensors on our strategic road network (SRN). It's a graphical user interface that maps the location of automatic traffic counters or sensors along the SRN.
7. The services we offer
Pay the Dartford Crossing charge
Further information about services we offer can be found on our Help Centre page.
Services for which we're entitled to recover a fee
If you use the Dartford Crossing between 6am and 10pm - including at weekends and on bank holidays, you'll need to pay a fee, referred to as the Dart Charge.
Pay the Dartford Crossing Charge
Corporate communications and media releases
View our press releases and statements and contact our media team
