This statement applies to content published on the '' domain. We’re committed and actively working to ensure that our website is usable and accessible to as many people as possible. It is designed with mobile in mind.

The text on this website should be clear and simple to understand. You should be able to:

  • zoom in up to 300% without problems
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

Technical information about this website’s accessibility

We're committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website meets the Web Content Accessibility Guidelines version 2.1 AA standard wherever possible. For more information about the WAI Guidelines see: W3C Web Content Accessibility Guidelines.

PDFs and other documents

Some documents may not be accessible in a number of ways including missing text alternatives and missing document structure. Contact us to report any problems or request documents in an alternative format.

Contacting us

If you have any difficulties using this site that you believe we could address, please contact us:

Tel: 0300 123 5000


National Highways
National Traffic Operations Centre
3 Ridgeway
Quinton Business Park
B32 1AF

It would be helpful if your query contained:

  • the URL(s) (web addresses) of the page(s) you’re having difficulties with
  • a description of the problem area

If you need information from us in a different format, please tell us:

  • the web address (URL) of the content
  • your name and email address
  • the format you need, for example, audio CD, braille, BSL or large print, accessible PDF


If you have a solution to suggest, please feel free to do so. To enable us to continually improve our website we welcome any questions, feedback or suggestions regarding its accessibility. If you have difficulty using any part of it, please contact us: Web Team, National Highways, Lateral Building, City Walk, Leeds, LS11 9AT or email

Accessibility complaints

If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

What we’re doing to improve accessibility

We plan to identify and fix any accessibility issues with the website as soon as possible. Guidance will be created to help content authors understand the accessibility requirements for their website content. 

British sign language (BSL)

If you are a BSL user, you can use the online interpreting service, SignLive to contact us. This is a free service - you can access SignLive online, or download the SignLive app.

We've produced a video which explains how to contact us using SignLive.


BrowseAloud provides a web accessibility toolbar that helps us to make our website more inclusive for all.

Use the 'Listen to this website' link that appears on the top ribbon of this website to launch the BrowseAloud Plus toolbar.

Text to Speech (TTS)

This website is Text to Speech enabled using BrowseAloud.

Use the 'Listen to this website' link that appears on the top ribbon of this website to launch the BrowseAloud Plus toolbar.


This website can be automatically translated using BrowseAloud.

Use the 'Listen to this website' link that appears on the top ribbon of this website to launch the BrowseAloud Plus toolbar.

Further guidance and help

Accessibility browser options

Microsoft Internet Options - go to Tools, select Accessibility and you can make changes to formatting and style sheets.

Mozilla Firefox - go to Tools, select Options, then Advanced and you can make changes to various Accessibility options.

Google Chrome - the Chrome browser supports assistive technology including some screen readers and magnifiers. It offers people with low vision a number of tools, including full-page zoom and high-contrast colour. In addition, Chrome Extensions are extra features and functionality that you can easily add to your Chrome browser to customise it with functionality you need. There are many extensions which improve accessibility or which help developers create accessible web applications, such as ChromeVox, ChromeShades, and ChromeVis

For information on how to optimise your own experience as a user of our website, see: