Publications

The Customer Service Plan for 2025-2026 outlines key priorities to improve the experiences for our customers.

The final Improvement Plan submitted by National Highways to the Office of Rail and Road (ORR) in September 2024. It follows an investigation by ORR, launched in February 2024, into National Highways’ performance, capability, and delivery.

A six-month update submitted by National Highways to the Office of Rail and Road (ORR) on the progress made so far under the Post-ORR Investigation Improvement Plan. It highlights key achievements to date and outlines what National Highways aims to deliver in the final six months of the plan.

Gifts and hospitality given or accepted by our Board and Executive Committee members.

Information relating to the business expenses of our Board and Executive during quarter 4 of the 2024-25 financial year

Our mean gender pay gap is 5.7%. Our median gender pay gap is 4.0%. Our mean gender bonus pay gap is 11.5%. Our median gender bonus pay gap is 5.1%. The proportion of male employees receiving a bonus is 88.2% while the proportion for female employees receiving bonuses is slightly higher at 88.6%.

Our complete Climate Change Risk Assessment (CCRA), with descriptions of all identified climate risks. Appendix A of the ‘Climate change and the strategic road network; Fourth round adaptation reporting power’ report.

The previous Government's 2020 Smart Motorway Evidence Stocktake and Action Plan aimed to better understand what is happening on smart motorways and recommend how to make them even safer. Four years on, this report sets out our progress in delivering the 2020 Action Plan and the latest evidence on the safety of smart motorways.

To continue providing transparency on the analysis, alongside the Fourth year progress report we have published the detailed safety tables.

To provide greater transparency, alongside the Fourth year progress report we have published the detailed collision data.