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Frequently asked questions:
You can report litter on our roads, as well as other maintenance issues. You'll need to identify the location of the problem - or let our system use the location of your device. Find out more about litter on motorways and major A roads.
Find out how to register to use the Electronic Service Delivery for Abnormal Loads (ESDAL) to notify authorities if you plan to transport very large items by road; or what to do if you're not registered to use ESDAL. Abnormal loads and the ESDAL system.
For property enquiries relating to roads managed by us, read our advice on land and property ownership.
Apply for compensation if the value of your property goes down because of pollution or disturbance from the use of a new or altered road. Learn more about making a claim.
Find out how we set and manage variable speed limits (VSL) to look after your safety and to improve traffic flow on our roads. Learn more on our variable speed limits guidance page.
There are technical approval processes you'll need to go through. It's important you contact us early to work out what's required. Learn more about working on over or near our land.
Highways - the National Highways chatbot
Highways is designed to answer questions on a range of topics we know you are interested in. This includes information on road closures and traffic conditions, reporting issues, Dart Charge, CCTV, claiming compensation, recruitment, statutory vehicle removal and speed enforcement.Ask Highways a question now!
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If you haven’t found what you’re looking for here, our customer teams are available 24/7 to help:
Call: 0300 123 5000
If you would like us to call you, please include your telephone number within your email.
National Traffic Operations Centre
Quinton Business Park
Birmingham B32 1AF
Other helpful information
If you have a media enquiry or a documentary bid please get in touch.
If you have any concerns about the actions of National Highways or its people, please contact the independent Speak-Out facility. This is hosted by the specialist whistleblowing provider OneTrust.
Telephone: 0808 189 1053 (24 hours)
Contact details and opening times for our main offices.
Our registered office
National Highways, Bridge House, 1 Walnut Tree Close, Guildford GU1 4LZ
Registered in England and Wales No. 9346363 United Kingdom