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Frequently asked questions
How do I make a request under the Freedom of Information (FOI) Act?
Make a request under the Freedom of Information (FOI) Act on National Highways' website.
Read about the FOI Act and how to make a request on the GOV.UK website.
Check our releases for 2024 onwards or releases prior to 2024 to see if we’ve already answered your question.
How do I report litter?
You can report litter on our roads, as well as other maintenance issues. You'll need to identify the location of the problem - or let our system use the location of your device. Find out more about reporting litter on our network.
How do I notify police, highway and structures authorities of abnormal load movements?
Find out how to register to use the Electronic Service Delivery for Abnormal Loads (ESDAL) to notify authorities if you plan to transport very large items by road; or what to do if you're not registered to use ESDAL.
How do I find out who owns land or property?
For property enquiries relating to roads managed by us, read our advice on land and property ownership.
How do I claim compensation when a road affects my property?
Apply for compensation if the value of your property goes down because of pollution or disturbance from the use of a new or altered road. Learn more about making a claim.
How do I request CCTV/traffic camera footage?
Find out how to request traffic camera data on our Traffic camera/CCTV services page.
What can I do if your trees are affecting my property?
Answers to questions people often ask us about trees, including nuisance and damage.
How are variable speed limits (VSL) managed?
Find out how we set and manage variable speed limits (VSL) to look after your safety and to improve traffic flow on our roads. Learn more on our variable speed limits guidance page.
What do I need to do to put a telecoms mast or scaffold guard on your land?
There are technical approval processes you'll need to go through. It's important you contact us early to work out what's required. Learn more about working on, over or near our land.
What's happening with the WebTRIS service?
The WebTRIS service is currently expected to be interrupted in early 2025 to enable changes to its underlying infrastructure. Visit our WebTRIS service interruption page for more details.
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Highways is designed to answer questions on a range of topics we know you are interested in. This includes information on road closures, reporting issues, Dart Charge, CCTV, claiming compensation, recruitment, statutory vehicle removal and speed enforcement.
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Contact us
If you haven’t found what you’re looking for here, our customer teams are available 24/7 to help:
Call: 0300 123 5000
Email: info@nationalhighways.co.uk
If you would like us to call you, please include your telephone number within your email.
Write:
National Highways
National Traffic Operations Centre
3 Ridgeway
Quinton Business Park
Birmingham B32 1AF
Other helpful information
Media enquiries
If you have a media enquiry or a documentary bid please get in touch.
Whistleblowing
If you have any concerns about the actions of National Highways or its people, please contact the independent Speak-Out facility. This is hosted by the specialist whistleblowing provider OneTrust.
Telephone: 0808 189 1053 (24 hours)
Our offices
Contact details and opening times for our main offices.
Our registered office
National Highways, Bridge House, 1 Walnut Tree Close, Guildford GU1 4LZ
Registered in England and Wales No. 9346363 United Kingdom
Making a difference for you
We’re listening to the people who rely on our roads, making sure that the feelings and experiences of those affected by our work shape the things we do.
Find out more