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Making a difference for our customers We'll be by our customers' side, keeping them moving by providing exceptional services. The needs of our customers are central to everything we do. We’re listening to the people who rely on our roads, making sure that the feelings and experiences of those affected by our work shape the things we do. Our customers are diverse. They include the people who use…

Home Safe and Well Our approach to health, safety and wellbeing We are committed to our aim, that by 2040: Foreword Our vision can be summed up simply; we want everyone who works with us and everyone who travels on our network to get home safe and well. No one should be harmed when travelling or working on the That means getting home for the people we Our company and directorate plans describe lov…

Lean Visual Management Major Projects Minimum Standard V1.1 August 2020 Version Control Version Date Owner Review Date Comments 3 May 20 Stephen Greenhalgh 3 May 21 3 Sep 20 Stephen Greenhalgh 3 Sep 21 Name: David Bray Date: 3 May 20 Signature: Comments: Revision date Summary of Changes Approved by …

Back Published 13 February 2025 Press Release National Highways and its partners in Lancashire are helping a Britain in Bloom group grow for gold this year. National Highways and its partners in Lancashire are helping a Britain in Bloom group grow for gold this year. The team involved in deliv…

Lean Tracker Q & A document 5th June 2024 Version 1.1 © 2022 National Highways Lean Tracker Q&A Question Answer 1) When should a Lean project be entered onto the Lean Tracker? Set up allows Lean project entries to be made at any (at start of project / once project complete)? stage. Account holders c…

A19 / A1058 Coast Road junction improvement Three-year post-opening project evaluation This document has been prepared by National Highways with assistance from its consultants (where employed). The document and its accompanying data remain the property of National Highways. While all reasonable care has been taken in the preparation of this document, it cannot be guaranteed that it is free of eve…

A21 Pembury to Tonbridge dualling project Five-year post-opening project evaluation A21 Pembury to Tonbridge Dualling five-year post-opening project evaluation Page 1 of 45 This document has been prepared by National Highways with assistance from its consultants (where employed). The document and its accompanying data remain the property of National Highways. While all reasonable care has been tak…

We're making improvements to the M27 junction 8 and Windhover roundabout. Start date Autumn 2023 End date TBC Cost £25 - £50 million Latest updates Overview Documents Related road projects Following the Government’s budget announcement on the 30 October 2024, the M27 J8 Southampton scheme ha…

National Highways Limited Social Enterprise Dynamic Purchasing System SUPPLIER PACK PART A A3 – How to Complete the Selection Questionnaire Page 1 of 33 A3 – How To Complete the Selection Questionnaire Final Version 3 – February 2024 This document is designed to help Suppliers complete the Selection…

Guide to SIPOC Suppliers, Inputs, Process, Outputs, Customers Project teams can use the SIPOC technique to help them summarise the input and output requirements for key project deliverables / products or services. It will help the collective team define and agree these requirements at the outset and…