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We want to do all we can to look after the wellbeing of everyone who uses our roads or lives and works near them. This includes making a difference when it comes to air quality. In this section We know that emissions from vehicles using our roads, particularly nitrogen dioxide (NO2), contribute to…

The Operation Brock contraflow system is designed to keep traffic on the M20 and other roads in Kent moving when there is disruption to travel across the English Channel Status of Operation Brock M20 – Open with Brock contraflow in operation EU freight traffic -  use M20, A20 for Eurotunnel and P…

Future roads In future, roads will still be the most common means of travel for both commercial and personal purposes. Our Strategic Road Network (SRN) plays a crucial part in this future.  From customer service to climate change, demands upon us are growing and we are changing to meet them. Journ…

This form is for claims made against National Highways for alleged damage or injury incurred while on the SRN. These are known as 'Red Claims'. To be able to process your claim efficiently please get in touch with our customer contact centre (CCC), in the first instance on 0300 123 5000 to obtain a…

Environment We want our roads to work more harmoniously with the communities that live alongside them, and the built, natural and historic environments that surround them. Every aspect of our business has a part to play in improving environmental performance, alongside ensuring we meet our statutor…

Complaints process For general complaints, not related to a query under the Freedom of Information Act (FOI) or Environmental Information Regulations (EIR), please see our complaints procedure. If you have a complaint about the response to your FOI request, there is an internal process to address …

This privacy notice sits beneath our top level privacy notice and provides information about how personal data is used in relation to our Noise Insulation Scheme. What personal data do we collect and handle? Information we may collect includes: email address postal address (including postcode) …

This privacy notice sits beneath our top level privacy notice and provides information about how personal data is used with regards to CCTV operated on the motorways and major roads of England (commonly known as the Strategic Road Network) by Costain Group PLC on behalf of National Highways Ltd. Pl…

This privacy notice sits beneath our top level privacy notice and provides information about how personal data is used in relation to the Digital Visitor Briefing. This notice covers the following National Highways buildings: Woodlands, Bedford Maidstone The Cube, Birmingham Brunel House, Brist…

This privacy notice sits beneath our top level privacy notice and provides information about how personal data is used with regards to Operation PING. Who are the data subjects? The project involves the collection of information about fleet drivers employed by participating fleet operators. What …