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We rely on information to make decisions. We want our information to be trusted. In this section By assessing how well National Highways and its suppliers manage information (in line with its policy, requirements and specifications), National Highways assures its stakeholders that it is using thei…

Our core funding is set through the Road Investment Strategy (RIS) process, normally in five-year cycles called Road Investment Periods. Road Investment Periods For each road period, we produce a Strategic Business Plan (SBP) and Delivery Plan setting out the how we will use the funding provided t…

During warmer weather you may be thinking about using our network to go on holiday, have a day out, or visit friends and family. You may be travelling on roads that you’re unfamiliar with. Whatever you’re looking to do, we want you to do it safely. Before you travel Make sure your vehicle is fit f…

We've set progressive and challenging public sector equality duty ambitions and objectives that follow the 2020-2025 timeline of our second road investment strategy. We appreciate that everybody has a unique perspective shaped by characteristics such as age, disability, gender reassignment, marriag…

The content on our social media channels gives you important information about using our roads safely and helps you see what is happening on England’s motorways and major A roads, allowing you to plan your journey better. Reporting incidents  In an emergency, call 999. Other incidents should be re…

How to make a complaint to National Highways If you’re unhappy with any part of the service we provide, we want to hear about your experiences so we can learn from them and improve. Before you begin We operate, maintain and improve motorways and major A-roads in England. We can’t respond to queri…

Innovation will support our strategic objectives and create value for our customers. Innovation is critical if we are to achieve our three company imperatives: Safety Our long term, shared ambition is for no one to be killed or seriously injured while travelling or working on our network. Custom…

Rain can affect your ability to see ahead or be seen by others. It can also affect your vehicle’s performance and responsiveness. Even light or moderate rain can have an impact on visibility and vehicle performance, so it’s important to adjust your driving behaviour and take extra care. Before you…

Answers to questions we often receive about trees on our land and neighbouring property In this section Our trees and your property Trees provide valuable screening for our roads and help them to blend into the surrounding landscape. Sometimes, however, trees can be a nuisance to people and prop…

We’re implementing a programme of measures around the country to improve air quality at specific locations on the strategic road network. In this section These locations are called Pollution Climate Mapping (PCM) links. The measures we are implementing include: traffic management managing speed…