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This privacy notice provides information about how personal data is used with regards to query resolution and other occasions where you may contact our Customer Contact Centre and other enquiry services. This privacy notice sits beneath our top level privacy notice and provides information about how personal data is used with regards to query resolution and other occasions where you may contact our Customer Contact Centre via telephone (0300 123 5000), in writing (Bridge House, 1 Walnut Tree Cl…

One way that National Highways monitors the safety of the strategic road network is by calculating and monitoring road traffic collision and casualty rates. We do this by using traffic data and STATS19 data (road traffic collision and casualty records collated and managed by the Department for Transport). We expect these rates to fluctuate from road to road, between different road types and from year to year. This is because, fortunately, road traffic collisions are quite rare given how many mi…

You can apply for compensation if the value of your property goes down because of pollution or disturbance from the use of a new or altered road. This is known as a ‘Part I claim’. Who can make a claim You can apply for compensation if the value of your property goes down because of pollution or disturbance from the use of a new or altered road. This is known as a ‘Part I claim’. What you can claim for You can only make a Part I claim because of: noise vibration smell fumes smoke artif…

How police and structure authorities can use the ESDAL system. In this section Vehicle or load movements that exceed standard dimensions are called “abnormal loads”. Hauliers must: notify the police of their intention to move abnormal loads alert the owners of any bridges and structures that cross, or are crossed by, the route they plan to use. If you are: an abnormal loads police officer the owner of a bridge or structure on or adjacent to National Highways network you can use National…

This page provides guidance and tips on common tasks and issues related to the Dart Charge service, including managing your account and making payments. Managing your Dart Charge account Payment options Payment tasks Payment issues Local resident discount scheme Charging hours Penalty charge notices Meeting your needs Pay the Dartford Crossing charge (Dart Charge) Managing your Dart Charge account How to set up an account Visit Pay the Dartford Crossing charge, click ‘Start now’ and …

Images from our traffic cameras are Crown copyright protected. We permit access to traffic camera images under Licence with authority delegated from the Controller of His Majesty’s Stationery Office (HMSO). Licensees are required, among other things, to: credit the source of the images as being from our traffic management cameras acknowledge the Crown copyright status of the images Additionally, some users will need to: pay the marginal direct costs incurred by us in providing a connection …

Our new online resource provides access to useful data and information about our strategic road network (SRN). Our open data site has been created to make geographical data available to organisations that use the strategic road network (SRN). You can download up-to-date information in common formats or connect your geographical information system via an application programming interface (API). What data is available? The site currently shows where the emergency areas are located on the SRN. …

The following policy relates to claims where National Highways seeks to recover monies from a third party in respect of damage caused to the SRN. These are known as 'Green Claims'. Introduction 1.1 The Highways Act, 1980 (‘the Act’), is UK’s primary legislation to deal with the management and operation of the road network in England and Wales. As England’s highways authority for the Strategic Road Network (SRN), National Highways must comply with all parts of the legislation. 1.2 For the purp…

National Highways undertakes reviews on major road schemes to measure impact against forecast. Our POPEs provide an opportunity to determine how effective we are in delivering improvements against our portfolio of major projects in the road investment programme. We compare the impact in key areas, including journey reliability, safety and on the environment. The evaluation provides an early mechanism to ensure the project is on track to deliver the anticipated benefits over the lifecycle of a …

Contact us if you can help with our key themes and challenges and get involved in any targeted research and innovation competitions Connecting with us Please complete the form below if you can help with our key themes and challenges. We'll forward your enquiry to specialists who should respond as soon as possible. Innovation hub - keep in touch Name Email Contact number Company and position (if applicable) Your enquiry Upload any documents here Choose area Safety Customer service D…