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Customer Service Plan 2025-2026 Summary The Customer Service Plan for 2025-2026 outlines key priorities to improve the experiences of our customers; focusing on journey time, incidents, road surface, roadworks, and other priorities, the primary goal is to ensure smooth, reliable, and safe journeys for all customers. This includes reducing delays through data- driven approaches, better management of roadworks, and improvements to diversion routes. There is a strong emphasis on improving communica…

National Highways Noise Mitigation Policy Our noise mitigation policy is underpinned by the approach set out in Department for Environment, Food and Rural Affairs’ Noise Action Plan for Major Roads. This identifies Noise Important Areas (NIAs). Government has given National Highways an Environment and Wellbeing Designated Fund to enhance the environment. We are using this fund to provide noise mitigation in NIAs, but there are more NIAs than we have funds to mitigate. This policy sets out how we…

Newquay Quintrell Downs Crantock A392 Indian Queens A3075 Fraddon Summercourt A3076 Carland Cross roundabout Perranporth Beach Mitchell Brighton Goonhavern B3285 A30 Zelah St Agnes Ladock Chybucca A3075 St Erme A39 Chiverton Cross interchange B3284 Shortlanesend Probus Tresillian C-Vets A390 Truro A30 Scorrier Malpas Redruth A39 Key Burncoose A393 Closed carriageway Perranarworthal A30 Strategic diversion Diagrammatic and not to scale

Your property and discretionary purchase 4 Content Introduction 5 Discretionary purchase 6 Requesting and submitting an application for discretionary purchase 7 How we assess your application 8 Stage 1: the pre-conditions 11 Stage 2: the assessment of serious effect 13 Stage 3: your case for discretionary purchase 16 Our decision 18 Compensation for successful applications 19 Data protection and you 20 Annex 1: glossary 22 Annex 2: noise measurement 24 2 Your property and discretionary purchase …

Your property and blight 3 Content National Highways 4 Introduction 5 Blight explained 6 When a blight notice can be submitted 8 Applicant eligibility (qualifying interests) 8 Reasonable endeavours to sell the property 10 Requesting and submitting a blight notice 10 How we process a blight notice 13 Your options if we serve a counter-notice 14 Compensation 14 Referring compensation disputes to the Upper Tribunal 15 Withdrawal of your blight notice 16 Blight notices from mortgage lenders 16 Bligh…

Your property and Part I compensation 7 Content National Highways 4 Introduction 5 1. What is Part I compensation? 6 2. Can I claim? 8 3 When can I claim? 12 4 How do I claim? 14 5 How shall my claim be dealt with? 22 6 How is compensation worked out? 24 7 What shall we pay for? 26 8 How long does it take to settle a claim? 28 9 What can I do if there is a dispute about my claim? 29 10 The Limitation Act 1980 30 11 How to contact us? 31 Tips to help your Part I claim 32 Data protection and you 3…

Lend a Paw, campaign resources   Lend a Paw campaign partner toolkit Campaign objective The campaign goal is to reduce the amount of roadside litter by influencing customer behaviour to refrain from dropping litter and increase awareness of the impact of litter on the strategic road network. Campaign key message Litter kills an estimated 3 million animals every year.* Discarded roadside rubbish and food attract wildlife to their death. Use a bin, or wait until you get home. Lend a paw. …

QB-2021-003576 IN THE HIGH COURT OF JUSTICE KING'S BENCH DIVISION BETWEEN: NATIONAL HIGHWAYS LIMITED Claimant - and - (1) PERSONS UNKNOWN CAUSING THE BLOCKING OF, ENDANGERING, OR PREVENTING THE FREE FLOW OF TRAFFIC ON THE M25 MOTORWAY, A2 A20 AND A2070 TRUNK ROADS AND M2 AND M20 MOTORWAY, A1(M), A3, A12, A13, A21, A23, A30, A414 AND A3113 TRUNK ROADS AND THE M1, M3, M4, M4 SPUR, M11, M26, M23 AND M40 MOTORWAYS FOR THE PURPOSE OF PROTESTING (2) MX CATHERINE RENNIE-NASH AND 9 OTHERS Defendants ___…

Gender pay gap report 2021 - 2022 Introduction We are committed to having a diverse, inclusive and enabled workforce, which reflects the communities in which we work and serve. We have taken action to make improvements in our approach to equality, diversity and inclusion (EDI) through data driven evidence. Our commitments to the Public Sector Equality Duty also ensures that EDI is a key business priority. We are making positive steps to encourage gender balance across the organisation and are co…

2025 HELMAs undertaken so far HELMA 2024 Framework: HELMAs undertaken in 2024