Step 5: Handover and operation

The graphic below sets out the steps to move an EV charging site from project delivery into long‑term operation.

Final approvals and formal handover

Get all approvals in place, switch the assets on, and ensure safe handover.

Operational readiness checks

Confirm that the site, systems and teams are fully prepared to operate the assets safely, reliably and effectively from day one of live operation

Signage considerations

Ensure all signage supports safe operation, clear wayfinding, regulatory compliance and a good customer experience, both at go-live and throughout ongoing operation. Additional signage guidance is available here. [link needed]

Go-live and opening to users

Safely transition the site from project delivery to live public operation, ensuring chargers are available, systems are stable, users are supported, and responsibilities are fully transferred over.

Ongoing operation and maintenance

Operate and maintain the site so chargers stay available, assets are protected and standards are met.

Performance monitoring and lifecycle management

Track site performance and manage assets proactively to keep reliability high and plan upgrades in advance.

Raising awareness and attracting customers to new charging facilities is critical to your success. Signage is a key tool for communicating their availability. For more information see the  National Highways guidance on signing of roadside facilities on the motorway and all-purpose trunk road network