Contact us

There are several ways you can get in touch with us, depending on your requirements.

Coronavirus (COVID-19) update

All of our office locations are currently closed in line with government guidelines to protect our colleagues and visitors against the spread of COVID-19.

We won’t be able to collect mail sent by post, but you can still contact us by email or phone.


Report a maintenance issue on our network

We want to hear from you if you spot something wrong with our roads or any of the assets alongside them. This could be anything from a broken sign or barrier, to litter, overgrown vegetation or potholes. Report an issue.

General enquiries

National Highways

National Traffic Operations Centre

3 Ridgeway

Quinton Business Park


B32 1AF


Telephone: 0300 123 5000

All types of correspondence may be monitored for training and quality assurance purposes.

View our Customer Contact Centre privacy notice.

British sign language (BSL)

If you're a BSL user, you can use the online interpreting service, SignLive to contact us. This is a free service - you can access SignLive online, or download the SignLive app.

We've produced a video which explains how to contact us using SignLive.

Make a Freedom of Information (FOI) request

  1. Read about the FOI Act and how to make a request.
  2. Check our previous releases to see if we’ve already answered your question.
  3. Make a new request by contacting us using the details above.


If you have concerns about economic crime (fraud, bribery, corruption, money laundering or modern slavery) within our organisation or on our network, or need to raise a concern about us, please contact:


Telephone: 0300 470 3680 (24hr answer phone)

Our registered office

National Highways Limited
Bridge House
1 Walnut Tree Close

Registered in England and Wales No. 9346363
United Kingdom