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Contents Contents . 2 1. Introduction . 3 Introduction to the Operational metrics manual . 3 Background . 3 Description of the Operational metrics manual . 4 Intended audience for the Operational metrics manual . 4 2. Governance and assurance of KPI and PI metrics . 4 Governance and sign-off of metrics . 4 Change control . 5 Reporting arrangements . 6 The assurance plan for metrics. 6 3. Performan…

4 Strategic Design Panel progress report Good road design: Contents Strategic Design Panel progress report 4 – March 2021 Foreword 6 makes roads safe and useful Executive summary 9 is inclusive 1. The Strategic Design Panel 13 makes roads understandable 2. Making progress 17 3. Design review 23 fits…

Strategic business plan 2020-2025 We are Highways England People rely on our roads to connect people and drive the economy Since 2015 Since 2015, we have helped customers make safer and more reliable journeys on Carrying 3x more We have reduced the number our roads. Our 4,300 miles of motorways people than the UK rail network of casualties on our roads by and major A-roads help people travel from …

Our plan to protect and increase biodiversity June 2015 Contents Foreword . 3 Part 1: Biodiversity and England’s Strategic Road Network 1. Biodiversity – what is it and why is it important? . 5 2. Biodiversity – how and why is it declining? . 5 3. Is there an issue relating to biodiversity on Highwa…

An Introduction to the Collaborative Planning System Foreword Highways England has three imperatives : Safety - our aim is that no one should be harmed when travelling or working on the strategic road network. We care about each other, our suppliers, our customers and communities. Customer Service –…

Operational technology: our 2035 strategy Our strategy to 2035 Our operational technology services are vital to the smooth and safe running of our roads. The growing use of operational technology over recent decades has resulted in a complex landscape which we recognise needs to be made more accessi…

An Introduction to the Lean Visual Management Construction Foreword Highways England has three imperatives : Safety - our aim is that no one should be harmed when travelling or working on the strategic road network. We care about each other, our suppliers, our customers and communities. Customer Ser…

Lean Tracker User Guide 24th March 2025 Version 1.2 © 2022 National Highways Document Control Document Title Lean Tracker User Guide Author Lean Team Owner Martin Bolt Distribution Lean Tracker Users (Internal & External) Document Status Final Revision History VERSION DATE Description AUTHOR 11 Dece…

Vision for route strategies Planning for the future of our roads highwaysengland.co.uk 2 Introduction Our aspiration for our next round of route strategies is to build upon the work we have done previously, to set out: The roads managed by Highways England play A planned set of future requirements f…

Economic Role of National Highways Role 2: Strategic Connectivity Contents 1. Introduction . 2 2. Connectivity and the SRN . 3 3. The role of National Highways supporting strategic connectivity . 10 1 1. Introduction The Strategic Road Network (‘SRN’) plays a vital role in connecting the country thr…