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Lean Tracker User Guide 24th March 2025 Version 1.2 © 2022 National Highways Document Control Document Title Lean Tracker User Guide Author Lean Team Owner Martin Bolt Distribution Lean Tracker Users (Internal & External) Document Status Final Revision History VERSION DATE Description AUTHOR 11 December 2023 First draft Chantelle Faint 3 June 2024 Second draft Chantelle Faint 24 March 2025 Update Chantelle Faint Approvals Title / Name DATE OF ISSUE VERSION Responsibility Martin Bolt Head of Lean…

Our Approach to Asset Management May 2022 Foreword Asset management is our core business, it is Everyone at National Highways is involved in asset the service we provide to maintain, operate, and management. Our ambition is to connect our activities enhance England’s strategic road network, safely, better, so that we work together to deliver and reliably and effectively for all our customers – making continuously improve the service we provide. This a real difference. We manage 4,300 miles of road, over might mean changing the way we design and build new 20,000 structures, 12 road tunnels, as …

Transcript for episode two of National Highways’ podcast ‘Connecting the country’ A bold new approach to roadworks Recorded in Birmingham, England. Host Annette Pass, Head of Innovation, National Highways Panel Laura Baker-Lacey, Customer Service Director for Major Projects, National Highways Nick Fearnhead, Chair of National Highways’ Collaboration Board Customer Sub-Group Henry Shelford, Chairperson and co-founder of ADHD UK Jo Causon, CEO of The Institute of Customer Service Introductory stat…

Lean in National Highways Road Investment Strategy Period 2 2020-2025 Foreword The impact of the National Highways Lean programme can truly be seen as industry changing. I’m proud to say that practices such as Collaborative Planning, Lean Improvement interventions and Visual Management have become standard practice on our Major Project schemes and across our maintenance and operations programmes, helping to save time, reduce costs, minimise defects, improve health and safety and drive customer s…

Lean in National Highways Road Investment Strategy Period 2 2020-2025 Foreword The impact of the National Highways Lean programme can truly be seen as industry changing. I’m proud to say that practices such as Collaborative Planning, Lean Improvement interventions and Visual Management have become standard practice on our Major Project schemes and across our maintenance and operations programmes, helping to save time, reduce costs, minimise defects, improve health and safety and drive customer s…

Net zero highways Data method statement August 2024 Net Zero Highways: Data Method Statement Introduction This document outlines the methods that we have used to develop the 2019/2020 baseline and carbon reduction trajectory for the Net Zero Plan (NZP) and associated updates1. This method statement provides an update to the previous version and details out the key changes and challenges and covers the three following areas of carbon emissions: 1. Corporate: Emissions from our own operations, thi…

Routine and Winter Service Code Routine and Winter Service Code Electronic (only) versions of this document are available from: http://www.ha-partnernet.org.uk © Crown Copyright 2009 HIGHWAYS AGENCY ROUTINE AND WINTER SERVICE CODE CONTENTS INTRODUCTION Part 1 - APPROACH to ROUTINE AND WINTER SERVICE Routine and Winter Service Basis of the Code Health & Safety and Quality Management Part 2 - PERFORMANCE REQUIREMENTS Introduction Paved Areas Drainage Geotechnical Assets Structures Tunnels Road Res…

Contents Contents . 2 1. Introduction . 3 Introduction to the Operational metrics manual . 3 Background . 3 Description of the Operational metrics manual . 4 Intended audience for the Operational metrics manual . 4 2. Governance and assurance of KPI and PI metrics . 4 Governance and sign-off of metrics . 4 Change control . 5 Reporting arrangements . 6 The assurance plan for metrics. 6 3. Performance monitoring and reporting overview . 6 The Performance Specification . 6 The Key Performance Indicators and Performance Indicators for Road Period 2 . 6 Appendix A. Metric-specific technical notes .…

Strategic business plan 2020-2025 We are Highways England People rely on our roads to connect people and drive the economy Since 2015 Since 2015, we have helped customers make safer and more reliable journeys on Carrying 3x more We have reduced the number our roads. Our 4,300 miles of motorways people than the UK rail network of casualties on our roads by and major A-roads help people travel from Berwick-upon-Tweed to Penzance, and from Carlisle to Dover. Everything we do, from designing our roads to clearing incidents, billion 18% and helps keep traffic moving 24 hours a day, 365 days a year.…

Operational technology: our 2035 strategy Our strategy to 2035 Our operational technology services are vital to the smooth and safe running of our roads. The growing use of operational technology over recent decades has resulted in a complex landscape which we recognise needs to be made more accessible for our customers and our workforce. Our strategy is based around seven themes and we have set out our objectives and initiatives across this road period and the subsequent two road periods. 2025 …