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In this section Share this article Published 13 Feb 2024 Welcome to the latest edition of our community video newsletter – a short film designed to keep you up to speed with the latest project news and progress. This edition is presented by Kat Ferguson, who is our Supply Chain Development Director on the Lower Thames Crossing. Kat provides an update on: Our community drop-in events - talk to our team Our planning application - detailed examination complete Our Delivery Partners - Bouygu…

National Highways Operational Metrics Manual February 2025 Contents Contents . 2 1. Introduction . 4 Introduction to the Operational metrics manual . 4 Background . 4 Description of the Operational metrics manual . 5 Intended audience for the Operational metrics manual . 5 2. Governance and assurance of KPI and PI metrics . 5 Governance and sign-off of metrics . 5 Change control . 6 Reporting arrangements . 7 The assurance plan for metrics . 7 3. Performance monitoring and reporting overview . 7…

Making a difference for our customers Customer service strategy February 2022 nationalhighways.co.uk Foreword from our Chief Executive Making a difference Since we first published our Customer service strategy in 2016, we’ve Our road network is integral for our customers’ journeys and is the backbone made real strides in our level of customer focus. Customer service is one of the country’s economy. We build, operate and maintain over 4,300 miles of motorways of our top priorities, and we’ve made…

Malcolm Dare Executive Director National Highways Bridge House 1 Walnut Tree Close Guildford Surrey GU1 4LZ 14th February 2023 Significant Risk: Strategic Direction I am delighted to inform you that the Supply Chain Safety Leadership Group (SCSLG), with the full support of National Highways, is launching the next phase of Significant Risk: Strategic Direction. This aims to eliminate the significant risks that cause life-changing harm to those working on the strategic road network. The Strategic …

N260 Statement of Costs In the (summary assessment) Court of Appeal (CPR PF44 9.5) Case CA-2022-001066 and CA-2022-001105 Reference Case Title NATIONAL HIGHWAYS LIMITED -and- (1) PERSONS UNKNOWN CAUSING THE BLOCKING OF, ENDANGERING OR PREVENTING THE FREE FLOW OF TRAFFIC ON THE M25 MOTORWAY, A2, A20 AND A2070 TRUNK ROADS AND M2 AND M20 MOTORWAY, A1(M), A3, A12, A13, A21, A23, A30, A414 AND A3113 TRUNK ROADS AND THE M1, M3, M4, M4 SPUR, M11, M26, M23 AND M40 MOTORWAYS FOR THE PURPOSE OF PROTESTING…

This privacy notice sits beneath our top level privacy notice and provides information about how personal data is used with regards to our online feedback form. Please see the main privacy statement for details on your rights and who to contact about use of personal data. What personal data do we collect and handle? Information we may collect includes: As an individual, what group you consider yourself to fall under, such as ‘local resident’ or ‘road user - motorcyclist’ As an organisation,…

Congham Road Bridge carries St Andrew’s Lane over the top of the former South Lynn to Yarmouth branch line. Share this article Location: Congham, Norfolk Open to the public? Yes Status: Awaiting Planning Inspectorate decision  History The rail route underneath the bridge historically was part of the former South Lynn to Yarmouth branch. One of four smaller branch lines, later becoming The Midland & Great Northern Joint Railway (M&GN). At 183 miles the M&GN train system was the longest of t…

We’re carrying out essential maintenance work on M11. This will ensure the M11 will continue to remain in a safe and serviceable condition. Start date June 2022 End date Winter 2024 Cost TBC Latest updates Overview Documents Latest updates 10 February 2025 Junction 8 and A120 entry slip road LED light upgrades We are upgrading streetlights to more energy efficient LED lighting at junction 8 of the M11 and the A120 fast link exit slip road near Stansted Airport and Bishops Stortford / B…

We’ve improved a 23-mile section of the M1 between junctions 13 and 16 by upgrading it to an All-Lane Running (ALR) motorway to support economic growth and ease congestion in the area. Start date 2018 End date March 2023 Cost £373 million Latest updates Overview Documents Latest updates 07 February 2025 An update on our maintenance work this February We've completed our upgrade of the M1 between junctions 13 to 16. We have some tree maintenance work to complete which will require some …

We’ve made improvements to Harfrey's roundabout in Great Yarmouth town to reduce congestion and improve safety in the area. Start date 27 March 2023 End date 7 December 2023 Cost Over £4 million Latest updates Overview Documents Related road projects Latest updates 02 February 2024 We've completed our work at Harfrey's roundabout The £4m alterations to the A47 at Harfrey’s roundabout in Great Yarmouth have been formally opened at a ceremony attended by local MP, Sir Brandon Lewis on 1…