Case study: Delivering social value through language services 

Overview 

Clear Voice is an award-winning language services provider delivering interpreting, translation and accessible communications across 260+ languages. 

As a certified social enterprise, it combines technology with human expertise to deliver high-quality services while supporting refugees, asylum seekers, and people with limited English or accessibility needs. 

The challenge 

Ensuring clear communication across the UK’s services and infrastructure is critical. Language barriers can: 

  • limit access to essential public services 
  • reduce inclusion and opportunity for refugees 
  • create challenges in delivering equitable outcomes 

Clear Voice set out to address these issues while operating in a competitive commercial environment. 

The approach 

Clear Voice combines commercial delivery with a strong social purpose. Its approach focuses on: 

  • providing high-quality, reliable interpreting services 
  • creating employment pathways for refugees 
  • reinvesting profits into community impact 

A key part of this is the InPower project, which supports refugees to access professional training and qualifications. 

What was delivered 

Sustained commercial growth 

  • Achieved a 21% increase in revenue 
  • Continued a trend of double-digit growth 
  • Strengthened long-term sustainability 

Increased social value 

  • Generated £3.7 million in Gift Aid donations to Migrant Help 
  • Funding contributed to essential strategic programmes 

Supporting skills and employment 

Through the InPower project: 

  • 210 refugees completed interpreter training in the past year 
  • participants gained recognised qualifications 
  • individuals were supported into sustainable employment 

The outcomes 

Improved access to interpreting services across the UK 

Increased opportunities for refugees to enter skilled employment 

Greater reinvestment into social programmes and community support 

Why it matters 

Clear Voice demonstrates how organisations can: 

  • deliver high-quality services while creating social impact 
  • support inclusive economic growth 
  • help remove barriers to opportunity across communities 

This aligns with National Highways’ commitment to delivering social value, supporting inclusive growth, and improving outcomes for people and communities. 

Key facts 

21% revenue growth 

£3.7 million donated to Migrant Help 

210 refugees trained and qualified as interpreters 

Clear Voice logo
Feedback