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Contents Contents . 2 1. Introduction . 3 Introduction to the Operational metrics manual . 3 Background . 3 Description of the Operational metrics manual . 4 Intended audience for the Operational metrics manual . 4 2. Governance and assurance of KPI and PI metrics . 4 Governance and sign-off of metrics . 4 Change control . 5 Reporting arrangements . 6 The assurance plan for metrics. 6 3. Performance monitoring and reporting overview . 6 The Performance Specification . 6 The Key Performance Indic…

Back Published 10 December 2024 Press Release Drivers are advised the M20 will be closed between Maidstone and Ashford overnight on Sunday 15 December to allow the Operation Brock contraflow to be deployed. The contraflow system is being deployed on a 13-mile section of the M20 between junctions 8 Maidstone and 9 Ashford, ahead of the festive period, due to expected high passenger numbers at the Kent ports.  Operation Brock is part of a series of measures to improve Kent’s resilience and e…

We’re cutting carbon emissions in the South East by switching to cleaner LED lights, making our motorways and A-roads greener and more energy efficient. Latest updates Overview Documents The south east of England will benefit from a £132m nationwide project switching 70% of lights on the Strategic Road Network (SRN) to cleaner LED alternatives by 2027. This involves replacing over 50,000 lights across the country.  By March 2027, we will have retrofitted most of the lighting in the region –…

National Highways Operational Metrics Manual February 2025 Contents Contents . 2 1. Introduction . 4 Introduction to the Operational metrics manual . 4 Background . 4 Description of the Operational metrics manual . 5 Intended audience for the Operational metrics manual . 5 2. Governance and assurance of KPI and PI metrics . 5 Governance and sign-off of metrics . 5 Change control . 6 Reporting arrangements . 7 The assurance plan for metrics . 7 3. Performance monitoring and reporting overview . 7…

The A52 experiences congestion at many junctions, resulting in significant queuing and delays. We've identified several junctions for improvement, to reduce congestion and provide capacity for more traffic from local developments. Start date 2017 End date 2027 Cost TBC Latest updates Overview Documents Latest updates 17 June 2025 Public Inquiry – July 2025 In November 2024, we submitted our Compulsory Purchase Order and Side Roads Order for the scheme to the Secretary of State for Tran…

Strong relationships and partnerships are important to us. We work with experts in their fields, from innovators and nature conservationists to safety and customer service specialists. By helping us make better investments, providing co-funding or delivering on our behalf, our partners allow us to do more, together.  For the financial year 2025-26, our external funding commitments are limited. Please see each fund page for more information.   Funding principles  All applications will be subj…

Connecting volunteers with charities and community groups that need support In this section The Havering Volunteer Centre (HVC) links people in the London Borough of Havering with local volunteer opportunities. It helps to connect volunteers with charities and community groups that need support.   HVC also assists these organisations by offering resources and training, to help them engage and manage its volunteers. It focuses on getting young people involved in volunteering, promoting social …

This privacy notice provides information about how personal data is used with regards to query resolution and other occasions where you may contact our Customer Contact Centre and other enquiry services. This privacy notice sits beneath our top level privacy notice and provides information about how personal data is used with regards to query resolution and other occasions where you may contact our Customer Contact Centre via telephone (0300 123 5000), in writing (Bridge House, 1 Walnut Tree Cl…

Network Management Manual © Crown Copyright 2009 HIGHWAYS AGENCY NETWORK MANAGEMENT MANUAL CONTENTS PART 0 – INTRODUCTION PART 1 – MANAGEMENT OF HEALTH & SAFETY General Health and Safety Main Legislation relating to Network Management Roles and Responsibilities Legislation Register Standards, guidance and information Accident and Incident reporting System PART 2 – ASSET MANAGEMENT RECORDS Introduction to Network Management Information Highways Agency Pavement Management System Introduction to Se…

Over the last 60 years, the Dartford Crossing has played a vital role in bringing new opportunities within reach of those living in Kent and Essex In this section The Dartford Crossing is currently the only way to cross the Thames east of London by road and links the counties of Essex and Kent via the cable-stayed, 137 metre high Queen Elizabeth II bridge for southbound traffic and two 0.8 mile long tunnels for northbound journeys. The Dartford Crossing, also known as the A282, connects direc…