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Contents Contents . 2 1. Introduction . 3 Introduction to the Operational metrics manual . 3 Background . 3 Description of the Operational metrics manual . 4 Intended audience for the Operational metrics manual . 4 2. Governance and assurance of KPI and PI metrics . 4 Governance and sign-off of metrics . 4 Change control . 5 Reporting arrangements . 6 The assurance plan for metrics. 6 3. Performance monitoring and reporting overview . 6 The Performance Specification . 6 The Key Performance Indic…

This privacy notice provides information about how personal data is used with regards to query resolution and other occasions where you may contact our Customer Contact Centre and other enquiry services. This privacy notice sits beneath our top level privacy notice and provides information about how personal data is used with regards to query resolution and other occasions where you may contact our Customer Contact Centre via telephone (0300 123 5000), in writing (Bridge House, 1 Walnut Tree Cl…

The Rhondda Tunnel Society is proposing to reopen the tunnel for cycling and walking, allowing current and future generations to enjoy this amazing feat of engineering. Share this article Location: Rhondda and Afan Valleys, South Wales Project managed by: The Rhondda Tunnel Society Open to the public? No Status: Awaiting Welsh Parliament decision on ownership About the structure The Rhondda and Swansea Bay Railway was financed and built by business groups in Swansea who wanted some of the…

We’re resurfacing and carrying out drainage renewal on the A14 between junction 36 and 42. Start date 21 July 2025 End date December 2025 Cost TBC Latest updates Overview Documents Latest updates 23 July 2025 Work gets under way To work safely, we’ll need the following road closures:    Monday 21 July to Saturday 8 August (8pm to 6am) - A14 westbound between junctions 36 and 42, both lane one and lane two closures. No diversion necessary.    Monday 11 August to end of September 202…

The Historical Railways Estate (HRE) is made up of over 3,100 former railway structures and land linked to closed lines. Once managed by BRB (Residuary) Limited, which was dissolved in 2013, the HRE moved to National Highways at the request of Department for Transport. We’ve been maintaining safety on and around the structures for over a decade. History of the HRE Railways have been in Britain’s landscape for over 400 years. They were made possible by the invention of the steam engine, prompt…

This privacy notice sits beneath our top level privacy notice and provides information about how personal data is used in relation to our Mobile Phone and Seatbelt Detection Trial. The cameras used are not fixed as they're on a movable trailer or van. The location of the cameras is determined in collaboration with the Local Safer Roads Partnership and/or Police Force. Examples of the vehicles used can be found below. (Photos provided by Sussex Police) What personal data do we collect and hand…

This privacy notice sits beneath our top level privacy notice and provides information about how personal data is used with regards to CCTV operated on the motorways and major roads of England (commonly known as the Strategic Road Network), including those fitted into Traffic Officer vehicles. Please see the main privacy statement for details on your rights and who to contact about use of personal data. What personal data do we collect and handle? Our CCTV is not designed to capture personal …

Jump to section Strategy Priorities Roadmap View full strategy Environmental Sustainability Strategy   Our Vision: A connected country. A thriving environment Our 2050 vision is to provide a road network that supports the country’s transport needs but also protects and strengthens the natural environment and community wellbeing. Our economy, livelihoods and wellbeing are dependent on the natural world and we have a moral and economic duty to protect, restore and enhance the environment.…

Making a difference for our customers We'll be by our customers' side, keeping them moving by providing exceptional services. The needs of our customers are central to everything we do. We’re listening to the people who rely on our roads, making sure that the feelings and experiences of those affected by our work shape the things we do. Our customers are diverse. They include the people who use our roads – be it in a car, a goods vehicle, on a motorcycle or bicycle, on horseback or on foot – …

Part cycling commuter route, part tourist attraction, part wildlife haven, the Tidenham Tunnel has been fully restored to its former glory for cyclists and walkers to enjoy as a cool, peaceful interlude along routes around the beautiful Wye Valley. Share this article Location: Between Chepstow and Tintern, Monmouthshire Project managed by: Greenways and Cycleroutes Open to the public? Yes Completion: Spring 2021 Video: Celebrating Tidenham tunnel’s transformation to Wye Valley Greenway Hi…