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Contents Contents . 2 1. Introduction . 3 Introduction to the Operational metrics manual . 3 Background . 3 Description of the Operational metrics manual . 4 Intended audience for the Operational metrics manual . 4 2. Governance and assurance of KPI and PI metrics . 4 Governance and sign-off of metrics . 4 Change control . 5 Reporting arrangements . 6 The assurance plan for metrics. 6 3. Performan…

Visual Performance Management Minimum Standards V1.2 April 2023 Contents 1 Purpose of the standard 5 2 Visual performance management at a glance 6 3 Benefits of visual performance management 8 4 What is visual performance management? 9 5 Visual display overview 10 Physical visual performance management 10 Digital visual performance management 12 Visual display examples 14 6 Daily Activity Briefing…

N244 Name of court Claim no. Application notice Court of Appeal CA-2022-001066 and For help in completing this form please read (Civil Division) CA-2022-001105 the notes for guidance form N244 Notes. Fee account no. Help with Fees – Ref. no. (if applicable) (if applicable) Find out how HM Courts and Tribunals Service uses personal information y…

National Highways Board & Executive Gifts & Hospitality Declarations Gifts and hospitality given or accepted by our Board and Executive Committee members 01 April 2023 – 31 March 2024. Board Members and Executive Directors not listed below have not given or accepted any gifts or hospitality for the period in question. Name & Role Gift (G) or Giving (G) or Summary description of gift Company Date h…

Back Published 09 December 2024 News Press Release Three key routes in Cumbria and Lancashire are sharing in a £9 million investment in road safety projects across the North West. The A590 and A66 in Cumbria and the A585 in Lancashire are to get improvements designed to cut road traffic collisions as National Highways works to reduce killed and seriously injured (KSI) casualty figures. Work…

Back Published 21 October 2024 Press Release Drivers are being advised to avoid a section of the M25 as significant disruption is likely to last into the evening as work continues to repair the carriageway following two major incidents. A serious HGV fire was reported shortly after 10pm yesterday (Sunday) between junction 5 near Sevenoaks and junction 6 near Godstone on the clockwise carriage…

Access and inclusion approach December 2023 Foreword National Highways is responsible for operating and maintaining the Our approach to access and inclusion, outlined in this document, will drive our strategic road network, 4,500 miles of motorways and A-roads across thinking and decision making, skills, innovation, and resources, both within England. This network enables our customers to travel i…

Your property and Part I compensation 7 Content National Highways 4 Introduction 5 1. What is Part I compensation? 6 2. Can I claim? 8 3 When can I claim? 12 4 How do I claim? 14 5 How shall my claim be dealt with? 22 6 How is compensation worked out? 24 7 What shall we pay for? 26 8 How long does it take to settle a claim? 28 9 What can I do if there is a dispute about my claim? 29 10 The Limitat…

We’re upgrading a three-mile section of the A303 between Sparkford and Ilchester, to make the road safer and more reliable. The delivery of this scheme is part of a long term aim to create a high-quality dual carriage way link between London and the South East and the South West. Start date January-March 2020-21 End date 2024-25 Cost £100 to £250 million Latest updates Overview Documents Re…

Back Published 19 February 2025 News Press Release A £4 million National Highways project to reduce the risk of flooding along the M6 north of Lancaster will start on Monday (24 February) – providing safer, smoother and more reliable journeys for drivers. National Highways is delivering a raft of drainage improvements and repairs between junction 34 at Lancaster and junction 36 south of Kend…