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This page outlines our policy for identifying and dealing with unreasonable customer contacts.

Large vehicles, such as heavy goods vehicles (HGVs) have zones of limited visibility and are considerably longer, heavier, and more powerful than standard vehicles. They also need more stopping distance. Other drivers often underestimate the size and position of these zones of limited visibility. P…

Strong winds, either on their own or accompanying heavy rain as part of a storm, can be hazardous to road users.

Being an open and transparent organisation is an important part of what we do. We aim to keep the public and industry informed about our activity and our performance against our key performance indicators.

Plans are under way to repurpose this bridge for the creation of a new active travel route in partnership with cycling and walking charity Greenways and Cycleroutes.

What we have done to make our roads even safer

We have listened to drivers' concerns about being able to find a safe place to stop in an emergency on all lane running smart motorways. We have been developing a programme to create additional emergency areas on sections of all lane running motorway across the country.

Due to the poor condition of the structure, a temporary road closure is in place while investigations are undertaken.

National Highways is set to carry out a new research trial which could significantly reduce the carbon footprint and cost of bridge building.

Our Stakeholder Advisory Forum (SAF) includes key stakeholders with an interest in active travel, heritage, ecology and heritage railways.