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…It's at the core of the national transport system, connecting towns and cities, people and businesses, goods and markets. By understanding our role in the economy, we can prioritise our activities.……It's vital that we allow developments to connect with our…

…Our Strategic Road Network (SRN) plays a crucial part in this future.  From customer service to climate change, demands upon us are growing and we are changing to meet them. Journeys don't just start or end on our roads.……Our long-term focus will shift from road building towards making the most efficient use of our n…

…Since launching our Customer Service Strategy: Making a difference for our customers in 2021, we’ve published five annual plans including this one.……Our commitment now and in the future is to provide better customer satisfaction with journey experiences, to continue supporting the economy, and connecting t…

…Customer contact - Our call centre staff wil l have access to fit- 1.……Advanced traffic management system (CHARM) deployment to enable automation of signalling 2020 2021 2022 2023 2024 2025 18 Digital for customers Customer engagement Customer engagement Ambition statements Activities Customer c…

…fulfilling our vision of connecting the country.……It has enormous potential to further benefit our customers and communities, in partnership with the mobility ecosystem. Our customers have told us that they want real-time, accurate and reliable information about …

…Customer service strategy (May 2021) 7 Key areas of focus to deliver for disabled customers EmIpmopwroevring Developing better A well maintained Providing better A better end-to-end Improving ourj opueronpelye times relationships and safe network information experience journey times ▪ We'll embed access……for our d…

…Contact us if you can help with our key themes and challenges and get involved in any targeted research and innovation competitions Connecting with us Please complete the form below if you can help with our key themes and challenges.……Innovation hub - keep in touch Name Email Contact number Company and position (if applicable) Your enquiry Upload any documents h…

…These are:  Safety  Environment  Customer and Communities  Innovation and Research  Funding has been mostly allocated for this financial year, though we're actively considering applications for our Freight & Roadside Facilities Scheme (using our Customer and Communities Fund), as well as Landscape……Safety Our p…

…We will also engage and consult more March 2021, in Annex C. widely with stakeholders and customers.……Alongside our customers.…

…Customer engagement – We receive better quality data from our customers, which informs our decision making and enables our call centre staff to provide excellent customer service. We enable the deployment of vehicle technology and connectivity, focusing on the benefits to customers.……