Search

…Connecting Expand the range of information channels for customers.……Cruise control 9 5 2024 9 5 <2021 9 5 <2021 9 5 10,000 direct to customer / vehicle links. >1,000,000 direct to customer / vehicle links. >10,000,000 direct to customer / vehicle links. customers A…

…network 39 Our vision 51 How much our customers will travel 52 How our customers will experience travel 53 How we will manage our network 54 How we will deliver 55 How much our customers will travel 56 How our customers will experience travel 59 How we will manage our n…

…Since launching our Customer Service Strategy: Making a difference for our customers in 2021, we’ve published five annual plans including this one.……Our commitment now and in the future is to provide better customer satisfaction with journey experiences, to continue supporting the economy, and connecting t…

…Transport Focus Transport Focus are our road user watchdog. They are an independent, evidence-led, consumer-focussed organisation. We work closely with Transport Focus to improve the service we deliver to our customers.……Transport Focus: manages the Strategic Roads User Survey (SRUS) which measures customer s…

…We have developed our annual Customer Service Plan for 2024-25 based on detailed analysis of SRUS. 0.0% We also continue to observe wider societal decrease in customer satisfaction, as reported by the Institute of Customer Service. 2020-21 2021-22 2022-23 2023-24 2024-25 KPI 5.2 Roadworks information……RIS Year Year Actual Index 100.0% …

…Over 600,000 new jobs were created in the logistics industry between 2012 and 2021, and it is estimated that for every 1,500 logistics jobs, a further 1,000 are supported in the wider supply chain through indirect and induced effects7.……Operating - National Highways will ensure that the Strategic Road Network (SRN) is part of a seamlessly integrated transport system and meets …

…Dave Harford, National Highways Traffic officer A better end-to-end experience We care about our customers' journeys from start to finish We recognise that our customers’ journeys don’t always start or end on our roads, so it’s vital that we connect seamlessly with other road and transport networks……As part of our 2021 B…

…Customer engagement – We receive better quality data from our customers, which informs our decision making and enables our call centre staff to provide excellent customer service. We enable the deployment of vehicle technology and connectivity, focusing on the benefits to customers.……

…We will also engage and consult more March 2021, in Annex C. widely with stakeholders and customers.……Alongside our customers.…

…2021. hard shoulder.……We will provide location information to SatNav providers We will also continue with our ongoing by March 2021.…