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National Highways Operational Metrics Manual February 2025 Contents Contents . 2 1. Introduction . 4 Introduction to the Operational metrics manual . 4 Background . 4 Description of the Operational metrics manual . 5 Intended audience for the Operational metrics manual . 5 2. Governance and assurance of KPI and PI metrics . 5 Governance and sign-off of metrics . 5 Change control . 6 Repor…

Back Published 24 February 2025 Press Release A key route linking the East of England with the rest of the country will benefit from a new scheme which will make the road safer for road users and those living nearby. Work started today (Mon 24 Feb) on improvements to the A47 designed to cut road traffic collisions as National Highways w…

HIGHWAYS AGENCY NETWORK MANAGEMENT MANUAL PART 11 – ADMINISTRATION CONTENTS Chapter Page No. 11.1 Claims for Damage to the Highways Agency’s Road Network [Green Claims] 11.1-1 11.1.1 Introduction 11.1.2 Requirements for Maintaining Agents 11.1.3 Requirements for Managing Agents 11.1.4 Requirements for Managing Agent Contract Contractors 11.1.5 Requirements for Enhanced Managing A…

National Highways’ Improvement Plan following ORR’s Investigation September 2024 Document Control Document Title National Highways’ Improvement Plan following ORR’s Investigation Owner Chief Customer & Strategy Officer Author Performance & Regulatory Compliance (PRC) Division Distribution All Directorates and ORR Document history Revision Description Date Author Notes Version 3.0…

Back Published 13 January 2025 News Press Release National Highways is supporting Network Rail as it works to replace a bridge carrying the west coast main railway line over the M6 south of Penrith in Cumbria. Clifton bridge is located between junction 39 and junction 40 of the M6 and will be demolished and replaced during a two week spell - which also includes two full weekend clos…

HIGHWAYS AGENCY NETWORK MANAGEMENT MANUAL PART 10 – PROGRAMME PLANNING & SCHEME DEVELOPMENT CONTENTS Chapter Page No. 10.1 Programme Development 10.1-1 10.1.1 Introduction 10.1.2 Guidance Documentation 10.2 Scheme Development 10.2-1 10.2.1 Introduction 10.2.2 Objectives of Schemes 10.2.3 Technical Guidance Documents 10.2.4 Scheme Appraisal 10.2.5 Value Management 10.2.6 Post Opening Proje…

Back Published 02 September 2024 Press Release As the school summer holidays come to an end, motorists in West Yorkshire are reminded to allow plenty of extra time as the upgrade of a safety barrier on the M1 moves ahead. As the school summer holidays come to an end, motorists in West Yorkshire are reminded to allow plenty of extra time as the upgrade of a safety barrier on the M1 moves ahead…

National Highways Digital Lab: Improving customer journeys through data and digital partnerships By Kamran Ashraf, Head of Digital Lab, National Highways National Highways has evolved significantly in recent years and is looking to evolve further into a customer service provider, as we look ahead to fulfilling our vision of connecting the country. We have made some bold …

National Highways Performance Monitoring Statements Year end 2023-24 These statements are the primary sources of information for the performance of National Highways in accordance with the ORR Monitoring Guidelines. Performance Specification statements PS1 Improving safety for all PS2 Providing fast and reliable journeys PS3 A well maintained and resilient network PS4 Delivering …

Back Published 03 December 2024 News Press Release One of the most iconic sections of motorway in the country is set to get a significant once-in-a lifetime facelift.    National Highways is planning to replace eight bridge deck structures along the spectacular six-mile section of the M6 through Lune Gorge in Cumbria, between junction 37 and junction 38 of the motorway at Tebay.  S…