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Net Zero Data improvement plan update December 2024 Executive Summary Our plans to achieve our net zero targets rely on accurate data. We use this data to measure our carbon emissions, to make forecasts about future emissions and to help us plan the delivery of our actions to achieve net zero. When creating our Net Zero Plan we made use of the data that we had already collected. We had processes in place to measure our corporate carbon through our greening government commitments, construction ca…

National Highways Digital Lab: Improving customer journeys through data and digital partnerships By Kamran Ashraf, Head of Digital Lab, National Highways National Highways has evolved significantly in recent years and is looking to evolve further into a customer service provider, as we look ahead to fulfilling our vision of connecting the country. We have made some bold decisions about how we should operate in a digital world. Decisions such as how we invest and grow value from the unique data t…

☰ Menu Contents Summarised Pages Toggle Dark Mode Print / Save PDF Overview We are here for our customers. We are here to make a difference to their experiences with us, whether that’s the hauliers keeping goods moving, the families travelling to connect with loved ones, or the communities who live alongside our roads. The experiences people have with us matter, and we’re committed to improving them. Our roads serve millions of users with a wide range of needs. From drivers looking for res…

Back Published 06 January 2025 Press Release News The television series focuses on archaeological finds over the last year and begins its twelfth series tomorrow with a look at a Roman stone coffin. Due to be broadcast at 8pm on BBC2, and presented by Professor Alice Roberts, the series opener features the story of an enormous hand carved stone coffin that had laid undisturbed since its burial in Roman times over 1,500 years ago. A team of archaeologists from Headland Archaeology set to w…

Back Published 28 July 2023 Blog Our response to an article in The Guardian which appeared on 27 July 2023. ‘National Highways accused of systemic failure on cycling provision in England’ was the headline on a story in The Guardian. It went on to claim ‘the government owned body in charge of trunk roads was using a loophole to deliver substandard shared use paths in rural areas’. The Guardian article talks about a ‘loophole’, but we don’t recognise that as a description of our design stan…

National Highways’ Improvement Plan following ORR’s Investigation September 2024 Document Control Document Title National Highways’ Improvement Plan following ORR’s Investigation Owner Chief Customer & Strategy Officer Author Performance & Regulatory Compliance (PRC) Division Distribution All Directorates and ORR Document history Revision Description Date Author Notes Version 3.0 Final 19/09/2023 PRC Final Version Submitted to ORR Introduction In February 2024, ORR launched an Investigation into…

Back Published 01 March 2023 Press Release A host of new ideas to take the sting out of roadworks for drivers, local communities and businesses are to be trialled thanks to a National Highways competition. Ten winners of a National Highways innovation competition launched to help improve people’s experiences of roadworks have been revealed. Each of the winners will now get £15,000 to develop their ideas which will help take the sting out of roadworks for drivers, local businesses and commu…

Back Published 05 March 2025 Press Release A section of the old A30 in Cornwall has this week reopened as the new B3288, providing improved connectivity for local communities. Since opening the new dual carriageway last June as part of the A30 Chiverton to Carland Cross road upgrade, National Highways and principal contractors Costain have been continuing ancillary work, such as local road connections, landscaping, hedging and planting along the 8.7-mile route. As part of that programme, w…

We’ll be resurfacing, upgrading lights and refreshing road marking on the A47 between Acle and Beccles Interchange in Gorleston-on-Sea, near Great Yarmouth. Start date 27 May 2025 End date November 2025 Cost TBC Latest updates Overview Documents Latest updates 08 September 2025 Updated closures - 8 September to 22 November 2025 The work on the A47 Accles to Beccles stopped over the summer holidays and will be restarting from tonight. We've completed works south of Great Yarmouth, incl…

Back Published 09 August 2023 Blog Our response to an article in The Times which appeared on 4 August 2023. At the weekend, an article in The Times focussed on figures from an FOI response revealing how many trees planted in roadwork schemes have died. With the story highlighting a figure exceeding 400,000 since 2018, it’s fair to ask what National Highways is doing about it. In our response to the newspaper, Tom Clancy, Group leader of Environmental Delivery Support, at National Highways…