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Click below to view our library of Freedom of Information requests In this section If you wish to view a previously submitted Freedom of Information request as listed below, please email us at FOI@nationalhighways.co.uk Lower Thames Crossing Development Consent Order costs (15 January 2024) A request was made under the Freedom o…

Complaints process For general complaints, not related to a query under the Freedom of Information Act (FOI) or Environmental Information Regulations (EIR), please see our complaints procedure. If you have a complaint about the response to your FOI request, there is an internal process to address your concerns. To start the process, write to the contact named in the re…

Our library of consultations and other documents In this section Development Consent Order documents Property booklets Consultations You can view consultation documents relating to this scheme on the CitizenSpace website: Minor refinement consultation (17 May - 19 June 2023) Local refinement consultation (12 May - 20 June 2022) Community impacts consultation (14 July - 8 September 2021) D…

Being an open and transparent organisation is an important part of what we do. We aim to keep the public and industry informed about our activity and our performance against our key performance indicators. To support this, we publish all reports and documents that we’re required to under our licence agreement with the Department for Transport and our statutory obligations, or to fulfil legal requ…

The aim of the Publication Scheme is to set out the classes of information we make available to the public in accordance with the Freedom of Information Act and the related recommendations of the Information Commissioner’s Office. Introduction 1 Who we are and what we do 2 What we spend and how we spend it 3 What our priorities are and how we're doing 4 Our…

These are the rules that govern how suppliers should handle data and information on National Highways' behalf In this section What National Highways expects from the Supplier The IMS is to be read in conjunction with the relevant National Highways contractual requirements with the Supplier.  For the purpose of the IMS the Supplier is equivalent to the terms Contractor or Consultant fo…

I need to ... view travel updates and alerts Get the latest information to help you plan your journey. see planned road closures Get advance notification of closures on our roads. report an issue Tell us if you’ve spotted something wrong on our roads. pay the Dartford Crossing charge Find out about charges and how to pay the Dart Charge. get help with Dart Charge Find answers to…

How to make a complaint to National Highways If you’re unhappy with any part of the service we provide, we want to hear about your experiences so we can learn from them and improve. Before you begin We operate, maintain and improve motorways and major A-roads in England. We can’t respond to queries about roads we don’t manage, so please check our responsibilities and the roads we manage before …

Our main role is to keep the Historical Railways Estate structures maintained and safe. But we also work with partners to find new uses for the structures and bring them back into public use Here we outline the processes we follow to hand over structures to other organisations who want to make use of them, and how we make decisions about structures that are in a critical condition. Bringing stru…

This page sets out how we manage your rights to information, transparency and privacy. Your right to transparency Public access to the information we hold As a Public Authority, National Highways is subject to the provisions of the Freedom of Information Act 2000 (FOIA) and the Environmental Information R…