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Making a difference for our customers Customer service strategy February 2022 nationalhighways.co.uk Foreword from our Chief Executive Making a difference Since we first published our Customer service strategy in 2016, we’ve Our road network is integral for our customers’ …

We'll be by our customers' side, keeping them moving by providing exceptional services.

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Our 2050 vision is that the Strategic Road Network (SRN) is part of a seamlessly-integrated transport system. This will meet our customers’ needs by connecting the country safely and reliably, delivering economic prosperity, social value and a thriving environment.

Contact us, or get involved in targeted research and innovation competitions

Contact us, or get involved in targeted research and innovation competitions

The scheme will improve the junction between the A47 and the A11 near Norwich by adding two new connections to ease congestion in the area.

Operational technology: our 2035 strategy Our strategy to 2035 Our operational technology services are vital to the smooth and safe running of our roads. The growing use of operational technology over recent decades has resulted in a complex landscape which we recognise needs to be made more accessible for our customers a…

Connecting the country Our long-term strategic plan to 2050 May 2023 Foreword Executive summary Our strategic planning approach Trends shaping the future Our vision How we will deliver Next steps Foreword Our long-term vision The road ahead Roads will continue to be the most common mode of travel through to Our n…

Our work isn't just about improving conditions for road users. Wherever we can, we take opportunities to connect people with amenities and each other.