Information rights mission statement

Our mission

We're trusted by our customers and stakeholders to manage the operation and development of safer, more intelligent, roads for the connected vehicles of the future.

We embrace information rights as an opportunity to build public trust in what we do and where we are going, and we demonstrate our respect for these rights across the business by default and by design.  

We go beyond legal requirements to demonstrate a positive and ethical approach to our customers’ rights to privacy and transparency.  

Our goal: public trust and confidence in our connected roads future

We understand that our customers may be anxious about the safety of new technology applied to our roads and traffic management.  

We therefore proactively inform, consult and educate our customers about our future plans, and we are ready and willing to provide data used as evidence for our decision-making.

Building trust increases the resilience of our future roads journey to public challenge, controversy and scrutiny.  

We aim to stay 'ahead of the game' by embracing a pro-active approach to our transparency and privacy obligations.

We improve our reputational resilience and build public and regulatory trust by going beyond the minimum required for regulatory compliance and adopting an ethical approach to privacy and transparency.

We aim to pre-empt and contribute to the adaptation of existing regulations to new technology by consulting with the regulator, and other industry stakeholders, and providing leadership with best practice models.

Our vision

Robust information rights guardrails 

We manage the information we hold and process to uphold our commitment to: 

• the transparency rights of our customers and the public
• the privacy rights of our data subjects  

We establish robust and recognised guardrails for the protection of these information rights as we embark on our third Roads Investment Strategy 2025 to 2030 (RIS 3).   

Transparency by default

We proactively publish information about our forward-looking strategies to build intelligent infrastructure for increasingly connected and autonomous vehicles. This includes being open about the challenges and questions raised by such developments, and the data we rely on to inform our decision-making. 

As we strive to meet our targets for improving customer safety, journey reliability and net zero, and advance the complexity and intelligence of our roads management systems, we also recognise the increased importance of keeping our customers informed about both technological developments and innovative uses of personal data.

Privacy by design

We consider and minimise privacy risks from design stage of any new technology being developed which will be used to process personal data. 

Irrespective of the state and form of technology we use, we remain committed to upholding, and applying, the GDPR data protection principles.  

Therefore, we ensure our processing of personal data is minimal, proportional, accountable, secure, legal, and fair to data subjects.

Better informed customers

New technology will enable provision of targeted, timely and customer specific journey information, and this will improve both safety and journey times. 

As customer service is increasingly personalised, we shall ensure this is matched by transparent protection of customers’ personal data and privacy rights.