Dart Charge account holders reminded to take action this weekend


27 July 2023

Press Release

Dart Charge account holders reminded to take action this weekend

Dart Charge account holders planning to use the Dartford Crossing this weekend are reminded that the automatic payment system for journeys will be unavailable because of improvements being made to the system.  

Starting from the 00:01 Friday 28 July until late Sunday 30 July, users will not be able to pay for crossings or access their Dart Charge accounts. 
Motorists using the crossing during this time will need to pay via the Dart Charge website or by calling Dart Charge on 0300 300 0120.

To assist drivers Dart Charge have extended the timeframe for payments for until midnight 01 August. All crossings made between 27 July and 30 July must be paid by this date to avoid any penalty charges.

National Highways apologise for any inconvenience caused during this maintenance period and deeply appreciate road users understanding as improvements are undertaken.

Due to the introduction of new banking requirements, it will be essential for account holders, including Pay as You Go customers, to re-validate their payment cards following the weekend.

Neglecting to act may result in crossings not being automatically paid due to invalid card payment details, potentially leading to a Penalty Charge Notice (PCN).

National Highways has dispatched direct communications and instructions, to those affected. Previous communication stated this would be required on 28 July, but due to an extended maintenance window this will now not be possible until the service is re-opened on 30 July.

As part of the improvements, a new Service Provider (Conduent) will become responsible for vehicle identification, payment processing and account management. Emovis will continue to issue and handle enquiries for Penalty Charge Notices.
To keep our customers informed throughout this process, National Highways will be providing live updates through our social media channels.

Anyone wanting to know more about the scheme, or for any help, can visit:
Call 0300 300 0120 between 8am and 8pm, every day including weekends (textphone 18001 0300 300 0120).

Notes to Editors

National Highways is the wholly government-owned company responsible for modernising, maintaining and operating England’s motorways and major A roads.
Real-time traffic information for England’s motorways and major A roads is available via its website (www.trafficengland.com), local and national radio travel bulletins, electronic road signs and mobile apps. Local Twitter services are also available at https://nationalhighways.co.uk/about-us/social-media-use/.

For further information please contact National Highways’ press office (24hrs) on 0844 693 1448 and select the most appropriate option below:

Option 1: National enquiries (9am to 5.30pm) & out of hours for urgent enquiries
Option 2: North West (between 9am & 5.30pm)
Option 3: Yorkshire, Humber and North East (between 9am & 5.30pm)
Option 4: West Midlands (between 9am & 5.30pm)
Option 5: East Midlands (between 9am & 5.30pm)
Option 6: East (between 9am & 5.30pm)
Option 7: South East (between 9am & 5.30pm)
Option 8: South West (between 9am & 5.30pm)

Howard Rhoades

Media Relations Manager