We sign unifying agreements with the recovery industry


06 Aug 2021

Two new agreements underline our commitment to improve communication, best practice and safe working.

We sign unifying agreements with the recovery industry

The new agreements - with the National Tyre Distributors Association (NTDA) and independent recovery industry work providers Green Flag, Allianz Partners, LV=Britannia Rescue, GEM Motoring Assist and Call Assis - were signed by Acting Chief Executive Nick Harris at this year’s PROFCON 21 event at Brooklands Motor Museum in Surrey.

They see Highways England making a commitment to both NTDA and the Independent Recovery Industry Work Providers to work together to improve communications and achieve best practice across the industry, whilst encouraging vehicle recovery operators (VROs) and commercial tyre technicians to always work safely on the network.

The new agreements, which were initiated by the Professional Recovery Operators Federation, follow a ground-breaking industry first last March 2020, which saw is sign an initial agreement to unite with strategic stakeholders within the independent recovery industry.

Nick Harris says:

"In March 2020, Highways England signed a strategic partnership agreement to unite with the independent recovery industry. Since signing the agreement, we have taken positive steps to update recovery protocols on motorways and to improve our day-to-day operational communications between vehicle recovery operators and Highways England.

"I am pleased to be signing two additional strategic partnership agreements with the independent recovery work providers and the NTDA. These agreements, which have been made possible by the help and support of PROF, further demonstrates Highways England’s commitment to work more closely with the recovery industry."

With a range of independent bodies operating within the industry and Highways England responsible for the network they operate on, it became clear that further operational and strategic guidance would benefit all parties, which is how the initial agreement was born.

Since signing the original agreement just over a year ago, great progress has been made in working more closely with the recovery industry.

This work includes:

  • the formation of a new Highways England Recovery Industry Executive Committee chaired by Nick Harris
  • the creation of seven new operations led regional recovery groups, to improve day-to-day operational communication between VROs and Highways England.
  • producing a new joint working protocol guidance document covering the recovery of large vehicles on the network
  • launching a new direct ‘Recovery In’ phone numbers to enable improved two-way communication between VROs and Highways England traffic officers.
  • creating four new recovery focussed signs to help support the safety of VROs working on our network and provide motorists with information and awareness of a VROs presence and recovery activity.

Richard Goddard, President of the Professional Recovery operators Federation (PROF) said:

"I am very proud that PROF has played a pivotal role in initiating these independent strategic partnership agreements with Highways England. Highways England has been proactive in uniting industry stakeholders, vehicle recovery operators and independent industry work providers.

"I am delighted that we are moving forward collectively to meet the challenges ahead and look forward to working with our strategic partners to improve safety, standards and public awareness on the strategic road network."

Damon Jowett, Head of Service Delivery, Green Flag added:

"We’re thrilled to be signing a strategic partnership agreement with Highways England to help achieve best practice across the industry and ensure drivers receive the best possible recovery service on England’s roads."

We recognise recovery operators as an essential service and the importance in the role they play helping to clear incidents and keep traffic moving.

The principal purpose of the agreements is to guide the working partnerships in line with national agreements and guidance from within the vehicle recovery industry.

The agreements have given the opportunity for all involved to identify areas of joint working and respective areas of interest. It sets out a commitment to work together towards issue resolution and closer partner working in the future.

For those who do break down on a section of England’s A roads or motorways it will mean they can expect to receive a more consistent recovery service, with improved communications between our traffic officers and recovery operators.

Information for VROs about working safely on motorways, along with downloadable guidance materials, are available on the recovery operator webpage.