Traditionally, we need up to three separate vehicles to deal with incidents on our network:
Our challenge was to develop more efficient approach to incident management, asset inspection and defect repair. Our focus was to improve journey times.
Working with Kier, we've trialled a new Enhanced customer response unit (ECRU).
The ECRU can transport both our Traffic Officers and Asset Incident Watchmen. It carries a greater variety of tools and equipment, so watchmen can carry out repairs and clean and sweep the road in a safer, faster and more efficient manner. This removes the need for other vehicles to attend the incident.
ECRU features include:
As a front line response unit, the ECRU will significantly improve incident clear-up times.
The quicker we can return roads to normal service, the more we can ease congestion. Our roadworkers will be safer if they can spend less time exposed to risk on our network.