Gary is a Haulage driver and has been working for a large supermarket chain for the last 4 years. He is under pressure to make ‘just-in-time’ deliveries and meet corporate targets for deliveries. Gary has noticed that the quality of road information has improved over the years, enabling him to make informed decisions about his routes and respond to potential delays.
Gary uses the Strategic Road Network to complete his deliveries on time and deliver his cargo in good condition.
Gary’s scheduling manager informs him that due to planned roadworks on his usual route, his routing device has been updated to include National Highways' recommended diversion route. Gary is also aware that he can report any issues on his route to the depot and these will be automatically relayed to National Highways.
Before starting his journey, Gary checks the information on his routing device. Out of habit, he also uses his wayfinding app to confirm the fastest route and is reassured to see that both devices recommend the same route.
Gary has been driving smoothly when his routing device informs him of an incident ahead and recommends that he takes a lunch break earlier than planned, to minimise the delay. Gary accepts the proposal.
Gary finishes his early lunch and resumes his journey. His arrival time is updated and he is relieved to know that his customer has also been notified of the change.
Gary reaches his destination at the updated time and drops off his cargo. The customer is happy to receive the order at the communicated time. His routing device informs him that there are no delays on his return journey and he is excited to arrive home on time for his son's birthday party.